1. Introduction

The Imagination Lab (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information submitted through our website at www.theimaginationlab.com.au (the “Site”).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We collect personal information only when you voluntarily submit it to us through our website contact form. This may include:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message or enquiry

We do not collect sensitive information (as defined under the Privacy Act) and we do not collect personal information from individuals we know to be under 18 years of age.

3. How we use your information

We use the personal information you provide solely to:

• Respond to your enquiry or request
• Communicate with you about our services
• Comply with our legal obligations

We will not use your personal information for direct marketing without your consent.

4. Disclosure of personal information

We do not sell, rent or trade your personal information to third parties. We may disclose your information to:

• Our employees and contractors who need the information to assist us in responding to your enquiry
• Third-party service providers (such as email or website hosting providers) who assist us in operating our Site, where those providers are bound by appropriate confidentiality obligations
• Regulatory authorities or law enforcement where required or authorised by law
• Where we engage third-party service providers located outside Australia, we take reasonable steps to ensure those parties handle your information in accordance with the APPs.

5. Cookies and website analytics

Our Site may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the Site. This data is aggregated and does not personally identify you.

You can configure your browser to refuse cookies; however, this may affect the functionality of some areas of our Site.

6. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. We store personal information on secure systems and restrict access to authorised personnel only.

While we take care to protect your information, please be aware that no data transmission over the internet can be guaranteed as completely secure. You provide information at your own risk.

7. Retention of personal information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to request access to, and correction of, personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

We may decline access or correction requests in limited circumstances permitted by the Privacy Act, and will provide reasons if we do so.

9. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the APPs, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our Site. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us via the enquiry form.

This Privacy Policy was last updated on 25 February 2026.